Returns & Exchanges
At Arlo, we stand by the quality of our premium electronics and offer a 30-day window for returns or exchanges on all hardware. Items must be returned in their original packaging with all included accessories to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your device to prevent damage during transit.
Ship the Package
Drop off your package at any authorized carrier location; we recommend obtaining a receipt for tracking purposes until the return is processed.
Receive Your Refund
Our technical team will inspect the device within 5 business days of receipt, after which your refund will be issued to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing